frequently asked questions

In-stock merchandise shipped using our Standard Delivery option typically ships within 1-3 business days while still being delivered within the quoted time frame from the day you place your order.

     You will be provided the carrier name and tracking number via email once your order ships.

Orders shipped within the U.S. will arrive via the United States Postal Service (USPS), UPS, Newgistics, Lasership, OnTrac, or FedEx; the carrier is determined upon shipping.

     In most cases, your order begins processing immediately and cannot be changed or canceled.

     If you did not receive an Order Confirmation Email, you can log in to your Happy Nation account to view your online Order History.

Thank you for shopping with us! We will keep you updated on the status of your order using the following email updates:

ORDER CONFIRMATION:  You will receive an Order Confirmation email within an hour after placing your order.

SHIPMENT CONFIRMATION:  Once your order has shipped, we will send you an email with your tracking number. To track your package, simply click on the link provided within the email. Tracking information may not be available for the first 24 to 48 hours after you receive your Shipping Confirmation email.

NOT RECEIVING YOUR CONFIRMATIONS?  Please be sure to check the email address associated with your Happy Nation account, or check your Spam folder as your email service provider may have  automatically moved it to this folder. We also recommend checking your Deleted/Trash folder as the Confirmation Email may have accidentally been deleted.

If you are still unable to locate your Confirmation Email, please contact us so that we may verify the information on your account is correct and that you have not previously opted out of receiving Confirmation Emails.

To provide you the fastest delivery experience, we begin processing orders immediately.  As a result, we are unable to make any changes orders once placed.  Based on the status of your order, we may be able to cancel your order.  Please contact us right away!

Yes, we offer Free Shipping & Returns on orders of $75 or more with no offer code required.

Please keep a few things in mind when tracking your order:

Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation Email.

Several days may pass between scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.

We offer several options to track your shipped order:

On our Website:  Sign into your Happy Nation account and select your order from your Order History.

From your Shipment Confirmation Email: Use the "Track My Package" link on your Shipment Confirmation Email.

If you are missing an item listed on your packing slip, please contact us so we can make it right.

If your order does not arrive on time, we ask that you allow 4 extra business days (2 business days for Express Delivery) as some packages may become delayed while in transit.

     We also recommend checking for a “Delivery Attempted” notification left by the carrier; they may be trying to reach you to deliver your package.

     Your order may arrive in multiple packages delivered on different days.

If your order still has not arrived after the recommended additional time, please contact us so we can make it right.

We're here to help! If you have not received your order by the 2nd business day after it has been scanned as "Delivered," please contact us so we can make it right. 

NOTE:  We find that carriers may accidentally scan a package as “Delivered” when it is still out for delivery and will deliver within the next two days. We ask that you wait the additional time to reduce the need to return a duplicate shipment.

We apologize for the error. Please contact us so we can make it right.  For faster service, please have your invoice or order confirmation email available.