frequently asked questions
Placing An Order
When placing an online order, only one credit or debit card may be used. We accept the following credit/debit card options:
To sign up for email and direct mail, you can place an order online or sign up for email in the footer. Notification of our offers & promotions are primarily sent via email and will be provided on our website.
Our products are currently available through our website only. Check out our free shipping and free return options that make any purchase risk free!
Yes! Our Care Center Associates are happy to help place an order by phone and answer any questions you may have regarding our products. Call us at 1-877-610-8080 (10a-6:30p Eastern; Mon - Fri).
If we are unable to obtain authorization on your credit card, please use another form of payment to continue your order or contact your credit card or bank right away to have them explain why they did not approve the purchase.
Happy Nation allows you to redeem one offer code per order. If more than one code is entered at checkout, only the last code entered will be applied. To take advantage of more than one offer, we recommend placing a second order. Customer Care Associates are not able to add more promo codes to your order due to system limitations.
step 1: add qualifying, in-stock, full-priced items totaling $1 or more to your shopping bag. UGG® Australia, gift cards, taxes, shipping & handling and previous purchases do not qualify toward offer eligibility.
step 2: when prompted in checkout, enter offer code newyear30. The amount of your purchase will be adjusted after offer code is applied. Presentation of multiple offers will result in only the best offer being applied.
Valid December 26, 2022 through January 30, 2022 at 11:59pm PT. While supplies last. No substitutions. Offer may be modified or discontinued at any time without notice. Offer is non-transferable. Offer not redeemable for cash or credit card payment.
Price adjustments can be made within 14 days from the ship date of your online purchase. Sale price must be for the same style, color, and size as the product purchased.
To receive a price adjustment, please have your order number, the item number for the product, the current selling price available on our website, and contact us. Price adjustments do not apply to Limited Time Offers/Promotions or Flash Sales. The price adjustment credit will be issued to your original form of payment.
We do not offer gift cards at this time, but check back soon!
Happy Nation cares deeply about the customer experience of everyone, regardless of disabilities. This is why we have adopted the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as its Web Accessibility standard for the shopping experience on happynation.com.
If you have any trouble accessing information or services, please contact us. Please specify the nature of the accessibility issue and the assistive technology you use. This will help us in our ongoing effort to deliver a great customer experience for all our customers.